From 326 reviews
Just want to say how happy we are with the service Brian provided for our drier.
Our tech, Tu was quick and pro. Fixed the refrigerator; was on time and pleasant. Thanks.
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I use my home warranty to have my dryer and stove top not working. Mark called me earlier than expected and was very understanding that I was not home yet. He had me contact him when I was on my way home. I did and he was ready to work when…
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Used these guys through my home warranty company. Unlike most contractors they sent out, they did a good job. Took them a couple visits to get to the bottom of the issue and waiting for parts. The tech Tu was knowledgeable and got the issue…
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Technician was extremely professional, knowledgable and friendly.
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gOOD PROFESSIONAL SERVICE
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Tu came out and was able to determine the problem with our refrigerator and order the parts needed. 2 days later, he came back out and replaced. He was friendly and got the job done!
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Had a wonderful experience with Beyer Appliance. From the office staff, delivery from Trinidad and Anthony who had to come out and fix a minor repair their company preformed with great professionalism! aand and
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Jesus was professional , prepared and courteous. Will call Beyer next time I need repairs.
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Technician Hugh from Beyer was extremely responsive, professional, courteous and did a great job on our refrigerator.
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RJ and the ladies in the office were amazing. So nice, instantly helpful, and worked out my issues super quickly. I bought a new fridge with them as well and will buy every appliance through them from now on! I am posting this same review …
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Was very happy with service
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Tech Brian was very good at his knowledge of his appliances he serviced our microwave many components and I was curious! He didn’t mind my presence and made me knowledgeable of what he was checking out on the unit until found the problem …
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Awesome service! I had an issue with my refrigerator and technician RJ was assigned to my service request. He was very professional and knowledgeable. He explained me everything he was going to do, step by step. We had to wait for parts but…
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Thank you so much Erika!
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Office manager was very efficient and professional setting up my appointment. RJ is a skilled technician and explained the problem with my appliance. Was very courteous, knowledgeable and professional . Thank you for your service in our …
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My Tech was Jesus Duran and he was awesome!! Very helpful, courteous and really went beyond to help me out!! Would definitely use him and Beyer again!!!!
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Robert twice tried repairing our old washing machine, but the machine wasn't cooperating. Brian delivered and professionally installed our new washing machine, which was reasonably priced. The business responds quickly, and their employees …
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Thank you so much for the 5 star review!
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Was assign Beyer through my home warranty. The day of the appointment Mark called to tell me he was on his way, which was very helpful since I have 2 dogs (70 lbs+) to put in a bedroom while repair was complete. Mark arrived when he said he…
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Thank you so much Nicole! We appreciate you letting the community know how we did! Mark is a valued employee and I will make sure he is recognized for this review! Thanks again!
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Brian did a super good job
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Thank you so much Wess!
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I've read the negative reviews on this site and I am honestly shocked. My experience was the complete opposite, from beginning to end. The receptionist who scheduled me was friendly and got me in right away. The tech Tu that came out was so…
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Thank you Lacy for letting the community know how we did! I can not wait to share your review with the staff! Thanks again!!
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I have been using the services of Beyer Appliances for several years ... for the refrigerator, stove and washing machine. The office staff is always courteous and the technicians have always been on time, friendly and clean. I highly …
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Thank you so much Lynne! We are just a call away for your appliance needs! Again thank you!!
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Tu arrived early for the appointment to fix our noisy refrigerator. He diagnosed the problem right away and had it fixed and back to new in a couple of hours. Great service. Thanks Tu!
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Thank you so much James for sharing your experience with community! I will make sure Tu is recognized for this review! Thanks again!
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Great people to work with. They all were nice and courteous. They kept us updated with the timeline. Brian delivered our appliance. He was very nice.
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Thank you so much for the 5 star review Jigna!
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I highly recommend Beyer Appliance!! Great customer service, quick to come out and repair my washer and they didn't leave their mess behind!! Thank you Beyer Appliance!! I will definately use you again!
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Thanks for the 5 stars Julie!
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TU, friendly and knowledgeable repair man the service was great I would highly recommend Beyer appliance service to a lot of my friends and neighbors
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Thank you John! I appreciate you taking the time to let the community know the experience you had with us! I will make sure Tu gets recognized for the great job he did! Thank you again!
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Thank you beyer appliance for saving my day, my fridge went out and I called in and the girl was very nice on the phone and got a technician out the same day and made it new again thank you so much for saving us.
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Thank you Michael for the 5 star rating!
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What an amazing experience I just had with R.J. from Beyer Quality Appliance Repair. He went above and beyond just fixing my dishwasher, washer and dryer. With his very pleasant personality he explained the issues to me while calming my …
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Thank you so much Melissa! I am so happy to hear about the great job RJ did for you! I will make sure to pass along your kind words! Thanks again!
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Mark from Beyer Appliance came to repair our gas dryer this morning. He was friendly, professional, and he diagnosed the issue quickly. When Mark determined that he didn’t have a suitable replacement part with him, he called a local supply …
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Thank you so much Diana! I appreciate you taking the time to let the community know the great job Mark did! I will make sure he is recognized for this AMAZING review! Thanks again!
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Jesus came out last month to fix my ice maker and was back again today to replace the heating element on my samsung dryer. He quickly identified the problem and was in and out in 30 minutes. He also has very good customer service skills. A …
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Thank you so much Thomas! Jesus is an amazing technician and we are fortunate to have him as part of our team! Thanks again!
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Tu did an outstanding job on repairing our refrigerator and wash machine. Very polite and cleaned up when he finished. I highly recommend Beyer Appliance.
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Thank you so much Hank for letting the community know how we did! I can not wait to pass along your review to Tu! Thanks again!
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I have been having issues with my washing machine for a few months and everyone at Beyer has been amazing to deal with! Brian was super helpful and went above and beyond! Thank you Beyer for the great service!
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Thank you so much Brandi! I can not wait to share your review with my staff! Thanks again!
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Jesus called ahead to let us know he would be arriving in 10 minutes and he showed up promptly 10 minutes later. He was very professional, courteous, and personable. He told us what to expect, that the job would take about 45 minutes and he…
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Lynette thank you so much! I was very eager to share your review with Jesus! Thank you for letting the community know how we did!
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Thank you Jesus for a job well done! We appreciate your work. Friendly, kind, honest and punctual... I highly recommend Byer Appliance.
Great job. Tu is his name, appliances is his game 😃
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Thank you Steven! I can not wait to share this review with Tu! Thanks again!
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Very professional! On time and got the job done quickly.
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Thank you so much Cindy!
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Just wanted you to know Terry Noel was out to fix my refrigerator yesterday. He did great job, was fast, knowledgeable, and courteous. If we need work done on another appliance we wony hestitate to call home warranty and rrquedt Terry and …
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RJ is so knowledgeable about everything! He did a terrific job fixing our warming oven. He is friendly and reliable. Called 20 minutes before our appointment saying he’s on his way. Very very helpful! I would definable recommend Beyer and …
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Thank you so much Amy! We are proud to have RJ as part of our Beyer family, I will make sure to pass along this AMAZING review! Thanks again!
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I had Beyer come out and fix the handle on our refrigerator. How it broke off, no idea. But how the fixed it, solid. The tech who came out was Tu and he did a great job. Very efficient, showed me what was broke and his recommendation. …
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Thank you so much Denise for sharing your experience with Beyer Appliance. We are lucky to have Tu as part of our team and I will make sure he gets the recognition he deserves. Please let us know if there is anything we can help with in the future! Thanks again!
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Excellent and honest company! Fast service and I had a working oven for Thanksgiving. I waited to write this review because I wanted to make sure it worked. Thank you Beyer Appliance!
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Thank you so much Aileene for letting the community know how we did! I will make sure to let my staff know the awesome review you left! Thanks again!
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Our appliance repairman, Tu, was excellent! His professionalism, expertise, and expeditious manner, made our experience very good. We now have two working ovens, and will soon have, a working microwave/convection oven. I highly recommend …
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Thank you so much Jack for this AMAZING review! I will make sure to pass this along to Tu! Thanks again!
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Brian came and switched out our ice maker after the original tech couldn’t make it. He was Polite, respectful and let me take the time to clean behind my fridge!
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Thank you so much Jennifer! Brian is an AMAZING technician and we are proud to have him on our team! Thank you again!
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Edit: Changed my rating from 1 to 4 stars. Got a call from the owner and they sent someone out first thing the next day. Refrigerator is working again. While it shouldn't have happened, they did try to make it right as quickly as possible. …
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Mr. Patton, I was very sorry to hear about the negative experience you had with our scheduling department and apologize. This is surely not what we'd like to hold ourselves to when it comes to the quality of our service. I appreciate you giving us the opportunity to make this right as our dispatcher felt very bad for the confusion and would like to apologize as well. Your time and business is much appreciated and we thank you again.
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Brian came out to fix my washing machine, he diagnosed the problem, but didn't have the parts required to fix it. He said he would go to his next job, pick up parts and call me when he was on his way back. He followed through in a timely …
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Thank you so much Maureen for your review! We are proud to have Brian as part of our Beyer team! I will make sure he is recognized for this AMAZING review! Thank you again!
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Amazing customer service...
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Thank you so much Raul!
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Jesus was punctual, professional, and extremely fast. He explained what was needed to repair my appliances prior to repair. In addition to the professionalism Jesus displayed excellent customer service that far exceeded my expectations.
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We could not agree more Rochelle! Thank you for letting the community know the great job Jesus did and for this AMAZING 5 star review!
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Tu was quick and efficient, and knew exactly what he was talking about. Very knowledgeable, and had great customer service.
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RJ and Tu are the best!
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We agree Gary! Tu and RJ are valued technicians, I will make sure they get the recognition they deserve! Thanks again!
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I highly recommend Beyer. Steve has been to my house a couple of times since my wife and I moved into our new home and has helped us get the refrigerator (ice maker / filter) properly running, as well as, checked out the microwave and …
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Thank you so much for your review! We do have an AMAZING team here at Beyer Appliance and they were thrilled to see the great review you left! Thank you again!
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I had Steve out to service my stove. I had two of my burners not heating right. Steve came out and fixed my burners, they actually have never worked better!! I would absolutely refer Beyer Appliance and Steve!! Thank you so much for your …
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Thank you so much Dayna for your review and mentioning our technician Steve!
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Diamond respectfully answered all of my questions that I had about my washer. It was a pleasure to speak to her! I felt welcomed right away. Thank you for your best customer service. 👍🏻
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Thank you Desirae! We agree! Diamond is a pleasure to have on our team! Thank you again for taking the time to let the community know the experience you had with Beyer Appliance!
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Trinidad was sent to install the parts ordered by a different tech on a prior visit. He found that my dryer problems were due to a completely different issue. He handled the situation very professionally and even took extra caution to …
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Thank you so much for your review! Trinidad has been a valued employee of the company for over 20 years! We are proud to have him as part of our Beyer Team! I will definitely make sure he gets the recognition he deserves! Thank you again!
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The employees of this company are wonderful. They get everything done in a timely manner and they really care about customer satisfaction!!
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Thank you Misty! The staff works very hard to provide the best customer service, We appreciate you taking the time to leave us a review! Thank you again!
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Thank you Beyer Appliance for all your hard work! Let me first start off with the office staff. I spoke to Molly and Nicole throughout my entire process. They were informative and so sweet, they kept me updated and even called me with …
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Thank you so much Mandy! I could not wait to share your review with my staff, You absolutely made their day! Thank you again!
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Great service. RJ was able to figure out and fix the problem in less than 30 minutes on my fridge. He was really knowledgeable about appliances and went above and beyond by giving me with information and helping me clean it up.
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Thank you Leon for letting the community know how we did! We can't wait to share this review with RJ! Thanks again!
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RJ from Beyer is the epitome of customer service. Our fridge was out and he came to fix it.two things he did that I felt was beyond the call of duty was when he was putting the shelves and everything in the fridge he grabbed some of our …
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Thank you Christopher! RJ is a valued employee and we will make sure he gets the recognition he deserves! Thank you again!
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Very professional and solid communication. Scheduler and tech were in sync, and tech was at the house at the early part of the service window. Nice touch and better than I expected.
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Thank you Hilber for this amazing review! Our staff works hard everyday to bring the community the best customer service possible. They will be thrilled to see your review! Thanks again!
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They responded shortly after they were contacted. The gentleman that came out was very professional and knowledgeable. My washer was fixed right away. Thank you!
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Thank you so much for taking the time to write this review Michele! We appreciate you sharing the experience you had with Beyer Appliance Service!
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Jesus was pleasant and knowledgeable – explained the issue and repaired the cooktop with one quick visit.
Previous service company had been here seven times with zero resolution.
Thank you Jesus and thank you Beyer Appliance Repair!!
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Thank you so much Rita! We put customer experience and satisfaction as our priority! Our staff will definitely be happy to read what you wrote! Thank you again!
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Dan and team are great to work with – very customer-centric! Nicole was absolutely a pleasure to deal with, and she answered my questions patiently and completely (on a Saturday, no less)! They give you lots of options to best address your …
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Thank you for taking the time to let us know how we are doing Wallace and for choosing Beyer Appliance Service! Let us know if there is anything we can help with in the future!
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Jesus came out and quickly determined that our oven control panel was no longer working. He originally thought that it could take up to 3-5 business days to order the part and install it. Instead he looked up the closest warehouse (6 mi …
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EXCELLENT service!!!!!! RJ is amazing and if you can request him, I highly suggest you do. This is my second time using them and they truly are professionals and the very best!
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This review is based solely on Jesus D’s customer service because unfortunately my washer is still not fixed but I’m not sure if it’s due to poor communication with home warranty company or what. I also had another guy come out to “fix” it …
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Quick turn around time and solved the problem. Didn’t have the part that was needed, left and came right back and the stove working! Tech name Tu C
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Our technician was Mr. Tu. He was very knowledgeable about my Samsung refrigerator and gave me clear explanation of his diagnose of the problem. His work was quick, clean, and thorough. I was impressed! Do you have a problem with Samsung …
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Thank you for your review.
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Ty is amazing. We always request him when one of our Viking appliances need to be repaired. Ty is knowledgeable, efficient and friendly. Beyer must feel honored to have this professional man in their employment.
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Thank you.
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On the Friday before Easter, I discovered that my refrigerator felt warm. I was going to be hosting Easter at my house & I knew I had to get my fridge fixed ASAP! After calling two different places that were fully booked they one referred …
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Mrs. Smith, please accept our apologies. We reached out to you on Monday and sent our Production Manager Jake out to personally service your refrigerator. Jake has reported back to me that everything is repaired and that the final parts were installed yesterday. Again please accept our apologies, and for allowing us to come back out and make it right. Thank you.
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Beyer Appliance was dispatched by my home warranty company to resolve an issue with my refrigerator. The technician, RJ, was very professional and patient and did a thorough diagnosis. The needed part was ordered and very soon RJ returned …
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Thank you.
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Timely professional knowledgeable service. Far exceeds my experience with a previous company
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Thank you for your comment!
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Jesus, the repair technician, went the extra mile to repair our appliance. Great service,
Professional, and he saved us from a much bigger problem. Thank you. Great job!
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Awesome customer service and knowledgeable technician. I had Tu out for my dishwasher thru Oneguard Home warranty, he fixed the issue promptly and even cleaned out my filter for me. Angelic at the office was very nice when she scheduled my …
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GREAT. R.J was on time and FANTASTIC. Very knowledgeable and thorough. He was able to fix the problem with some ingenuity. THANK YOU.
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AMENDMENT : First thing this morning, (less than 24-hours after my review\rant) Dan, the owner called and profusely apologized for my experience . He assured me a new technician would be out to fix the dishwasher or would personally come …
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Thank you, I truly appreciate you allowing us to make this right, and apologize again.
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Love Beyer Appliance!! I had originally called them last February for my washer and now my fridge has taken a dump. Tu came out same day and my fridge is working great. I did wait 3 days before I wrote a review because I wanted to make sure…
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Thank you.
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An amazing experience! Honest and thorough. I 100% recommend!
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We can fix just about anything.
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The service I got from Beyer much exceeded my expectations. The technician RJ was always on time and was extremely knowledgeable and helpful. After he fixed my refrigerator he made sure all my questions were answered and that everything was…
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Our oven went out. We were able to set up an appointment to get it looked at the next day. RJ came over and quickly diagnosed what was wrong with the oven. Luckily they already had the part and were able to come back a day later to fix the …
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The only thing that could make this company a perfect 5 stars is if they offered Saturday appointments for us people that work.
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Beyer was setup through my home warranty company. RJ arrived early and quickly diagnosed the issue with the microwave. He was able to replace the broken switch quickly. He was very pleasant to talk with and cared about my experience. He …
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RJ was on time, professional, and pleasant while fixing our fridge. Even with a mix up with parts, he was able to fix same day. Very satisfied with the experience and would recommend him to anyone.
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R J was at my home today to repair my Samsung oven. He is an extremely pleasant man and he did an excellent job repairing my oven. He was quick, efficient and a pleasure to work with.
RJ came by right on time a fixed our oven in a very timely manner. He took the time to teach me how it works and how to troubleshoot it myself. Excellent job.
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Our Tech, RJ was fantastic, I have been in the Institutional Food Service equipment business for 40 year's. RJ is a outstanding tech, took care of problem right on time, parts came in as scheduled.
Alex Vega was on time, polite, professional and incredibly efficient. He found and fixed a shorted wire on my > 10 year old, built in microwave in just a few minutes. I thought I was going to have to buy a new microwave and cabinetry. He …
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Tu came out today and repaired our washer that stopped spinning and draining. He was quick, kept me informed about how the testing of the machine codes was going, and confirmed the pump needed to be replaced. He had the part on his truck, …
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Raul did a great job repairing our washer. The office followed up to let me know that due to unexpected staffing issues he was running a little behind but still made it during the window provided. He was able to repair the washer in under …
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Tu has been out to to our home to service our refridgerator and microwave and a few other things. Excellent service and Tu always is professional, friendly and on time! Our home warranty definitely sent us the right company
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Nicole and Tony from Beyer Appliance were awesome! The technician was not able to make the time frame the first visit (which is not normal). Beyer sure made up for it! They came out immediately, repaired my appliance in 24 hours and it …
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Response from
Please accept our apologies. Thank you for taking the time to tell us how we are doing. Our technician was running behind. It is our policy that customers be called if the tech is running behind so that customers can make the decision to wait, or reschedule, unfortunately that did not happen.
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Would have liked to hear back, or have been updated on my parts being arrived and when to reschedule service. The tech Tu was very nice and quick. He was in and out and did an amazing job.
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Thank you Tu! You diagnosed the problem with my microwave in less than 16 seconds; the cooling fan was defective & needed replacing. Although the needed part wasn't on his truck, Beyer called me when it came in (within 4 days), and …
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Tu Was my service rep to fix my stove and he was FABULOUS!! ASK FOR TU! He is smart, fast and does quality repair work! We need more good service out there!
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First off I went through my home warranty and checked the reviews from past customers and was duly impressed.
I spoke with Diamond at the office and she was most helpful and professional.
Jess was my service technician and arrived on time …
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I had Tu and Raul come to my house this morning to fix my washer machine. I gave a 5 star review because both gentleman were very polite, professional and they worked great as a team. They fixed my washer machine within 1 hour and they pre-…
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Warranty company recommended Beyer; RJ was tech, did great job analysis of problem and solved the issue. Even helped clean behind refrigerator (my wife appreciated that). Well done!
Beyer was sent out by warranty company. Technicians were very friendly and knowledgable. Repaired washer and dryer very timely. I would recommend them
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My home warranty used this company, and their technicians were kind, respectful and did the job! They technicians took the time to make sure the wall were not touched as the carried my washing machine up the stairs and assisted me with my …
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RJ And Alex were wonderful they were detailed and showed us what was happening. They were courteous and polite. They told us what the expectations would be next. I appreciate them coming out.
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After 3 companies coming out previously for my washer in a period of a year and saying there was nothing wrong- or losing my paperwork- I finally got connected with Beyer through AHS. I am so glad I did! They came out, diagnosed my washing …
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This company has superior customer service! They made sure everything was done quickly and correctly. They were very easy to deal with and they were able to complete the job for me in a very timely manner.
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My home warranty company had previously sent technicians from another appliance repair company to fix my microwave oven. They came out five times, and they were unable to fix the problem. Finally, they sent R.J. from Beyer Appliance Service…
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